Chartr, LLC
PRIVACY POLICY
Last Updated: October 8, 2026
This Privacy Policy describes how Chartr, LLC (“Chartr,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with your access to and use of the Chartr platform, including any website, mobile application, or related services (collectively, the “Platform”). This Privacy Policy applies to all users and members of the Platform and forms part of, and is incorporated into, the Chartr Terms of Service.
By accessing or using the Platform, you acknowledge that you have read, understand, and agree to this Privacy Policy. Access to the Platform is conditioned on your affirmative acceptance of both the Terms of Service and this Privacy Policy through an explicit acceptance mechanism, such as clicking an “I Agree,” “Accept,” or similar button. If you do not agree to this Privacy Policy or the Terms of Service, you may not access or use the Platform, and any attempt to do so may result in immediate denial of access or termination.
The Platform is intended solely for individuals who are at least eighteen (18) years of age and who reside in the State of Texas at a valid Texas address. By accessing or using the Platform, you represent and warrant that you are at least eighteen (18) years old and that you are a Texas resident residing at a Texas address. Chartr does not knowingly collect personal information from individuals under the age of eighteen (18), and the Platform is not directed to children.
This Privacy Policy applies to information collected through the Platform, including from visitors to Chartr’s website and individuals who request an invitation to join, whether or not they have created an account. This Privacy Policy does not apply to information collected offline or through third-party websites, applications, or services that may be linked to or accessed from the Platform. Chartr is not responsible for the privacy practices of any third party, including aviation operators, brokers, payment processors, or other service providers, even if referenced through the Platform.
Chartr reserves the right to update or modify this Privacy Policy at any time in accordance with the Terms of Service. If changes are made, the revised Privacy Policy will be made available through the Platform, and continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.
Chartr collects information that you voluntarily provide to us when you request an invitation, apply for membership, create or update a profile, communicate with other members, participate in group discussions, coordinate potential trips, or otherwise interact with the Platform. This information may include your name, contact information (including email address and mobile phone number), residential address, links to your social media profiles, date of birth, travel preferences, recurring travel patterns, information regarding whether you travel alone or with others, high-level information regarding accompanying travelers such as adults or children, including the ages of children, without creating separate profiles for minors, and any other information you choose to provide through the Platform.
Chartr also collects information generated through your use of the Platform, including communications between members, group formation activity, proposed itineraries, dates and locations of potential travel, platform usage data, device information, log data, IP address, timestamps, and similar technical or operational data necessary to operate, secure, and improve the Platform.
Chartr does not upload contact lists to advertising platforms.
In addition, Chartr automatically generates aggregated and de-identified data derived from member activity on the Platform, including anonymized travel trends, corridor demand, usage patterns, and platform analytics. This aggregated and de-identified data does not identify you or any other individual and cannot reasonably be used to re-identify any person. Chartr owns this aggregated and de-identified data and may use it for business, analytical, and commercial purposes as described in this Privacy Policy.
Chartr does not knowingly collect sensitive personal information such as government-issued identification numbers, financial account information, precise biometric identifiers, or health information. Chartr does not create profiles for children and does not knowingly collect personal information directly from individuals under the age of eighteen.
Information may also be collected through cookies, local storage, and similar technologies used to enable platform functionality, maintain session integrity, prevent fraud, analyze usage trends, and support advertising and advertising measurement as described in Section 7, subject to applicable law.
Chartr uses the information collected through the Platform to operate, maintain, administer, and improve the Platform; to review invitation requests and verify eligibility for membership, including age and Texas residency; to create and manage member profiles; to facilitate introductions, communications, and group formation among members; to support the coordination of potential travel; to transmit encrypted trip-related information to Chartr’s exclusive broker at a member’s direction; to provide customer support; to market and advertise the Platform, as described in Section 7; to enforce the Terms of Service and other policies; to comply with legal and regulatory obligations; and to protect the security and integrity of the Platform and its users.
Chartr uses communications, profile information, and usage data to enable the core functionality of the Platform, including surfacing potential matches, enabling messaging, and supporting group coordination. Chartr does not review communications for the purpose of selling or sharing identifiable personal information, but may access, review, or use such information as reasonably necessary for platform operation, compliance, safety, dispute resolution, or enforcement of its policies.
Chartr also uses information to generate aggregated and de-identified data, including anonymized travel patterns, corridor demand, usage trends, and analytics. This aggregated and de-identified data may be used by Chartr for internal business purposes, product development, strategic planning, marketing insights, and commercial monetization, provided that such data does not identify any individual and cannot reasonably be used to re-identify any person.
Chartr does not sell personal information for monetary consideration. Chartr uses certain personal information to advertise the Platform, including to measure the effectiveness of its advertising and to show advertisements to individuals who have visited Chartr’s website, as described in Section 7. Chartr does not disclose dates of birth, information regarding members’ children, travel preferences or patterns, trip information, or the contents of member communications to advertising partners. Chartr does not use personal information to make automated decisions that produce legal or similarly significant effects concerning individuals.
Information may also be used to communicate with you regarding your membership, platform updates, policy changes, security notices, and other administrative or operational matters. Where required by applicable law, Chartr will obtain consent before using information for purposes materially different from those described in this Privacy Policy.
Chartr shares personal information only as necessary to operate and market the Platform, provide requested services, comply with legal obligations, and protect the rights and safety of Chartr and its members. Chartr does not sell personal information for monetary consideration. Chartr shares certain personal information with advertising partners as described below and in Section 7.
Information may be shared with Chartr’s exclusive aviation broker solely at a member’s direction and only to the extent necessary to facilitate a potential charter flight, such as transmitting an encrypted manifest containing dates, airports, passenger count, and lead passenger contact information. Any booking, contracting, or payment for aviation services occurs directly between the member and the broker or operator and is governed by separate agreements to which Chartr is not a party.
Chartr may share information with service providers, vendors, and contractors who perform services on Chartr’s behalf, including hosting, cloud storage, analytics, security, customer support, communications, and payment processing for Chartr membership fees. Such parties are authorized to access information only as necessary to perform their services and are contractually obligated to protect the confidentiality and security of the information.
Chartr shares certain personal information with advertising and analytics partners, including Meta Platforms, Inc. and Google LLC, as described in Section 7. This includes information collected through cookies, pixels, and similar technologies on Chartr’s website. You may opt out of this sharing as described in Section 6.
Chartr may disclose information if required to do so by law, regulation, subpoena, court order, or other legal process, or if Chartr reasonably believes such disclosure is necessary to enforce its agreements, protect the rights, property, or safety of Chartr, its members, or others, investigate potential violations or fraud, or respond to lawful requests from public authorities.
Chartr may also share aggregated and de-identified data with third parties for business, analytical, or commercial purposes. Such data does not identify you or any other individual and cannot reasonably be used to re-identify any person.
In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law and continued protection consistent with this Privacy Policy.
Chartr retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to operate and improve the Platform, to enforce the Terms of Service, to comply with applicable legal, regulatory, tax, and accounting requirements, and to resolve disputes or protect Chartr’s rights and interests.
Retention periods vary depending on the nature of the information and the purpose for which it was collected. Account and profile information is retained for the duration of your membership and for a reasonable period thereafter to support account administration, compliance, dispute resolution, and enforcement of contractual obligations. Communications and activity data may be retained for operational, security, audit, and compliance purposes, even after termination of your membership, as permitted by applicable law.
Information submitted in connection with an invitation request that does not result in membership is retained for no longer than twenty-four (24) months after Chartr’s last contact with the individual, after which it is deleted or de-identified unless a longer retention period is required by law. Dates of birth and information regarding members’ children are retained only for the duration of membership and are deleted within ninety (90) days after membership ends, unless a longer retention period is required by law.
Aggregated and de-identified data may be retained indefinitely, as such data does not identify you or any other individual and is used for business analytics, platform improvement, and commercial purposes.
Chartr stores information using commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system can be guaranteed to be completely secure, and Chartr cannot guarantee the absolute security of any information transmitted or stored in connection with the Platform.
Information may be stored and processed in the United States or in other jurisdictions where Chartr or its service providers operate. By using the Platform, you consent to the transfer, storage, and processing of information in the United States and other jurisdictions, which may have data protection laws different from those of your state or country of residence.
Depending on your state or country of residence, you may have certain rights regarding your personal information. Subject to applicable law, these rights may include the right to request access to the personal information Chartr holds about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of personal information; the right to request restriction of or object to certain processing; the right to receive a copy of certain information in a portable format; and the right to opt out of the sale of personal information and the processing of personal information for targeted advertising.
Chartr will honor such requests to the extent required by applicable law and subject to appropriate verification of your identity. Certain information may be retained notwithstanding a request for deletion where retention is necessary to comply with legal obligations, enforce contractual rights, prevent fraud, maintain security, or for other legitimate business purposes permitted by law.
Chartr does not sell personal information for monetary consideration. However, Chartr’s use of advertising technologies and its sharing of personal information with advertising partners, as described in Sections 4 and 7, may constitute a “sale” of personal data or processing for “targeted advertising” under certain state privacy laws. You may opt out of these activities by clicking the “Your Privacy Choices” link in the footer of Chartr’s website and submitting the opt-out form, or by contacting Chartr as described in Section 11. Chartr will also treat a recognized opt-out preference signal sent from your browser, such as Global Privacy Control, as a request to opt out for that browser or device. Chartr will not discriminate against you for exercising any rights available under applicable privacy laws.
You may update or correct certain account and profile information directly through the Platform. If you are unable to update information through the Platform or wish to submit a privacy-related request, you may contact Chartr using the contact information provided in this Privacy Policy. Chartr may require additional information to verify your request before responding.
Where required by applicable law, including GDPR, you may have the right to withdraw consent for certain processing activities. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal and may limit your ability to access or use certain features of the Platform.
Chartr’s response to privacy rights requests will be provided within the timeframes required by applicable law. If Chartr denies a request, in whole or in part, Chartr will provide an explanation as required by law. You may appeal a denial by contacting Chartr as described in Section 11 within a reasonable period after receiving Chartr’s decision, and Chartr will respond to your appeal in writing within the timeframe required by applicable law. If Chartr denies your appeal, you may submit a complaint to the Texas Attorney General.
Chartr uses cookies, local storage, pixels, and similar technologies to operate, maintain, and secure the Platform, to remember user preferences, to support authentication and session management, to prevent fraud and abuse, and to analyze how the Platform is used so that it can be improved over time. These technologies may collect information such as device identifiers, browser type, operating system, IP address, access times, pages viewed, referring URLs, and interaction data. This information is used for functional, security, analytics, and advertising purposes.
Chartr uses the Meta Pixel and Meta Conversions API, which collect information about your interactions with Chartr’s website, such as pages viewed and actions taken, together with device and browser information, IP address, and, where available, hashed identifiers such as email address or phone number, and transmit that information to Meta from your browser and from Chartr’s servers. Chartr uses this information to measure the effectiveness of its advertising and to show Chartr advertisements on Meta’s platforms to individuals who have visited Chartr’s website. Chartr uses Google Analytics and Google Tag Manager to understand how its website is used. Meta and Google may use information collected through these technologies in accordance with their own privacy policies, available at https://www.facebook.com/privacy/policy and https://policies.google.com/privacy. Information about how Google uses data from sites that use its services is available at https://policies.google.com/technologies/partner-sites.
You may be able to control or limit the use of cookies and similar technologies through your browser or device settings. However, disabling certain cookies or storage mechanisms may affect the functionality of the Platform and may limit your ability to access certain features or remain logged in. To opt out of targeted advertising and the sale of personal information, see Section 6.
Where required by applicable law, Chartr will provide additional notice or obtain consent before using certain cookies or similar technologies.
Chartr maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. These safeguards are designed to reflect the sensitivity of the information collected, the risks presented by processing activities, and generally accepted industry standards.
Chartr limits access to personal information to personnel and service providers who have a legitimate business need to access such information for purposes consistent with this Privacy Policy and who are subject to confidentiality obligations. Chartr regularly reviews and updates its security practices as appropriate in light of evolving risks, technologies, and business needs.
Despite these efforts, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, Chartr cannot and does not guarantee absolute security of personal information. You acknowledge and accept that you provide information at your own risk.
In the event of a data security incident involving personal information, Chartr will take reasonable steps to investigate, mitigate, and remediate the incident and will provide any notifications required by applicable law.
Chartr is based in the United States, and information collected through the Platform is primarily processed and stored in the United States. If you access or use the Platform from outside the United States, including from the European Economic Area or the United Kingdom, you acknowledge and agree that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where Chartr or its service providers operate.
These jurisdictions may have data protection laws that differ from, and may be less protective than, the laws of your country of residence. Chartr takes reasonable steps to ensure that international transfers of personal information are conducted in accordance with applicable data protection laws and are subject to appropriate safeguards where required.
To the extent the General Data Protection Regulation applies, Chartr processes personal data on the lawful bases of contractual necessity to provide the Platform and its services; legitimate interests in operating, securing, improving, and administering the Platform; compliance with legal obligations; and consent where required by applicable law. Chartr does not rely on consent as the primary lawful basis for processing where an alternative lawful basis is available.
Chartr does not intentionally target or market the Platform to individuals in the European Union or United Kingdom. However, if GDPR applies to your use of the Platform, you may have additional rights as described in this Privacy Policy, including the right to lodge a complaint with a supervisory authority in your place of residence, employment, or where an alleged infringement has occurred.
This Section applies only to the extent required by applicable state privacy laws and only if such laws are determined to apply to your use of the Platform. Nothing in this Section is intended to expand Chartr’s obligations beyond what is required by applicable law.
As described in Sections 4, 6, and 7, Chartr’s use of advertising technologies and its sharing of personal information with advertising partners may constitute a “sale” of personal data or processing for “targeted advertising” as those terms are defined under the Texas Data Privacy and Security Act or similar state privacy laws. Chartr does not sell personal information for monetary consideration and does not operate as a data broker.
Subject to applicable law, residents of certain states may have the right to request disclosure of the categories of personal information collected, the purposes for which such information is used, the categories of third parties with whom information is shared, and the specific pieces of personal information collected about them. Such residents may also have the right to request correction or deletion of personal information, subject to legal and operational exceptions, and the right not to be discriminated against for exercising privacy rights.
Residents of certain states may also have the right to opt out of the sale of personal data and the processing of personal data for targeted advertising, which may be exercised as described in Section 6. Chartr does not use sensitive personal information for purposes that would require a right to limit use under applicable law.
Chartr will respond to verified privacy rights requests in accordance with applicable law and within the timeframes required by law. Chartr may require verification of identity before responding to a request and may deny requests where permitted by law, including where the request cannot be verified or where an exception applies.
If you have any questions, concerns, or requests regarding this Privacy Policy or Chartr’s privacy practices, you may contact Chartr at info@chartr.us or using the contact information made available through the Platform or as otherwise provided by Chartr from time to time. Chartr will respond to privacy-related inquiries in accordance with applicable law and within a reasonable timeframe.
Chartr may update or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the operation of the Platform. When changes are made, the revised Privacy Policy will be made available through the Platform and will be effective as of the date indicated in the updated policy.
Chartr may require you to affirmatively accept an updated version of this Privacy Policy as a condition of continued access to the Platform, including by requiring you to acknowledge acceptance through a click-through mechanism. If you do not accept an updated Privacy Policy when required, your access to the Platform may be suspended or terminated in accordance with the Terms of Service.
Your continued use of the Platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the updated policy.